Privacy Policy

Last Updated: 1 December 2024

At GB Willow, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make purchases, or interact with us. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

a. Personal Information

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment details (processed securely through third-party providers)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data for analytics purposes

c. Information You Provide Voluntarily

  • When participating in promotions or surveys
  • When contacting us via email or forms
  • When subscribing to our newsletter

2. How We Use Your Information

We use the information we collect to:

  • Prevent fraudulent transactions and ensure site security.
  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you about your orders, updates, and inquiries.
  • Send marketing communications if you have opted in.
  • Improve our website and customer experience through analytics.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Analytics Tools: For understanding website usage (e.g., Google Analytics).
  • Service Providers: For order fulfillment, payment processing, and website functionality (e.g., delivery companies, payment gateways).
  • Legal Obligations: When required by law or to protect our rights and property.

4. Cookies

We use cookies to improve your browsing experience and collect data about how you use our website. You can manage or disable cookies through your browser settings, but this may impact website functionality.

5. Third-Party Services

Our website may include links to third-party websites. GB Willow is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies.

6. Data Security

We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is completely secure.

7. Your Rights

You have the right to:

  • Opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly.
  • Access and request a copy of your personal data.
  • Update or correct your personal information.
  • Request the deletion of your data, subject to legal obligations.

8. Changes to the Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

GB Willow

Email: admin@gbwillow.net

Phone: 07300 211921

Address: Unit 1, Eastlands Farm, The Stream, Catsfield, TN33 9BB

Thank you for trusting GB Willow with your cricket needs. We are committed to safeguarding your privacy and delivering an excellent customer experience.