{"id":134,"date":"2024-11-30T18:35:30","date_gmt":"2024-11-30T18:35:30","guid":{"rendered":"https:\/\/lgk.pfg.mybluehost.me\/website_3e3c9f07\/?page_id=134"},"modified":"2024-11-30T18:35:30","modified_gmt":"2024-11-30T18:35:30","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/gbwillow.net\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and Returns Policy"},"content":{"rendered":"<p class=\"\">At GB Willow, we aim to ensure that our customers are 100% satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please review our Refunds and Returns policy below for full details.<\/p><h2 class=\"wp-block-heading has-custom-red-color has-text-color has-link-color wp-elements-07d0a0f33c79c4187d0a2576548dfa54\"><strong>Eligibility for Returns<\/strong><\/h2><ul class=\"wp-block-list\"><li class=\"\">Products must be returned within\u00a0<strong>30 days<\/strong>\u00a0of receipt of your order.<\/li>\n\n<li class=\"\">Items must be in their\u00a0<strong>original condition<\/strong>\u00a0and\u00a0<strong>unused<\/strong>, with all tags and packaging intact.<\/li>\n\n<li class=\"\">Custom-made or personalised items (e.g., bats with custom grips, personalized engraving) are\u00a0<strong>non-refundable<\/strong>, unless they are faulty.<\/li><\/ul><h2 class=\"wp-block-heading has-custom-red-color has-text-color has-link-color wp-elements-e3351fefad91c85eae1abb93be5b56b8\"><strong>Faulty or Damaged Items<\/strong><\/h2><p class=\"\">If your item is faulty, damaged, or does not match the description provided at the time of purchase, please contact us at&nbsp;<strong>admin@gbwillow.net<\/strong>&nbsp;within 7 days of receiving the product.<\/p><ul class=\"wp-block-list\"><li class=\"\">We will arrange for a replacement, repair, or refund depending on the nature of the issue.<\/li>\n\n<li class=\"\">Proof of purchase (e.g., receipt or order confirmation) is required for all claims.<\/li><\/ul><h2 class=\"wp-block-heading has-custom-red-color has-text-color has-link-color wp-elements-f690bb426697b16f143d30b36cc076b8\"><strong>How to Return Your Item<\/strong><\/h2><p class=\"\">For returned goods, please send an email to&nbsp;<strong>admin@gbwillow.net<\/strong>&nbsp;and we will discuss this with you.<\/p><p class=\"\"><strong>Returns address:<\/strong><\/p><p class=\"\">Unit 1\u00a0<br>Eastlands Farm\u00a0<br>The Stream\u00a0<br>Catsfield\u00a0<br>TN33 9BB<\/p><p class=\"\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.&nbsp;<\/p><p class=\"\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.&nbsp;<br>If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within&nbsp;30 days.&nbsp;<\/p><h2 class=\"wp-block-heading has-custom-red-color has-text-color has-link-color wp-elements-94c84cb32cf5d1b7a5d5795d05e63316\"><strong>Additional Notes<\/strong><\/h2><ul class=\"wp-block-list\"><li class=\"\">Any items returned without prior authorization may be rejected and returned to the customer.<\/li>\n\n<li class=\"\">Products showing signs of use or damage caused by improper care will not be eligible for a refund or exchange.<\/li><\/ul><p class=\"\">For further assistance, feel free to contact us at&nbsp;<strong>admin@gbwillow.net<\/strong><\/p><p class=\"has-custom-red-color has-text-color has-link-color wp-elements-1efbdc33e7c1b57f0ba7eabbea3de1e9\"><strong><em>We\u2019re here to help you get the perfect gear for your game!<\/em><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>At GB Willow, we aim to ensure that our customers are 100% satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please review our Refunds and Returns policy below for full details. Eligibility for Returns Faulty or Damaged Items If your item is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refunds and Returns Policy - GB Willow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gbwillow.net\/refunds-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds and Returns Policy - GB Willow\" \/>\n<meta property=\"og:description\" content=\"At GB Willow, we aim to ensure that our customers are 100% satisfied with their purchases. 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